Managers, please coach your sales team to reply with any of the following when working with customers who say thanks:
- You're welcome;
- It was my pleasure;
- Certainly, you're welcome;
- Of course, it was my pleasure, we hope to see you again soon.
Thursday, January 13, 2011
Who Said There Was a Problem?
The proper response to "thank you," is "you're welcome." Over and over again I hear sales clerks, waiters and various other customer-facing service people use "no problem," or worse, "no worries," when replying to someone saying thank you. When one is paying for a meal and tells the waiter they enjoyed themselves, the answer is NOT, "no problem." When one asks for directions and thanks the person, the answer is NOT, "no problem." Whoever said there was a problem to begin with?
Managers, please coach your sales team to reply with any of the following when working with customers who say thanks:
Managers, please coach your sales team to reply with any of the following when working with customers who say thanks:
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This is one of the reasons that I like stopping by Chik-fil-A as opposed to other fast food restaurants. They have their employees well-trained on this point.
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